EXPERIENCE
Career Timeline
Enterprise IT operations experience, reinforced by hands-on infrastructure engineering through my Enterprise Infrastructure Lab, where I design, build, and administer the same Windows Server, identity, virtualization, and networking systems I support professionally.
Technology Operations Associate
Wells Fargo · Irving, TX
Full-timeFeb 2022 – Present
Core Technologies
Microsoft IntuneVMware HorizonCitrixWindows 365Microsoft 365Active DirectoryBlackBerry UEMServiceNow
- Administer and support enterprise endpoint infrastructure for 1,000+ internal employees across business-critical financial operations, sustaining a 100% ticket quality score
- Operate and troubleshoot Windows 10/11 endpoints, Microsoft 365, VMware Horizon virtual desktops, Citrix, and Windows 365 Cloud PCs in a large-scale enterprise environment
- Administer Microsoft Intune and BlackBerry UEM to enforce device compliance and security policy across the organization's mobile and endpoint fleet
- Manage Active Directory identity and access issues — account provisioning, authentication, and permissions — via ServiceNow and enterprise remote support tooling
- Partner with infrastructure, identity, and desktop engineering teams to resolve escalated incidents and improve service delivery workflows
End User Support Specialist
Amentum · Fort Worth, TX
Full-timeOct 2020 – Jun 2021
Core Technologies
Azure AD / Entra IDMicrosoft 365PowerShellWindows AdministrationIdentity Management
- Administered Windows workstations, Microsoft 365, and Azure Active Directory (Entra ID) for 1,000+ globally distributed employees in an enterprise environment
- Owned Active Directory and Microsoft 365 identity lifecycle management — account provisioning, deprovisioning, and access control — using PowerShell to automate routine administration
- Managed enterprise mobile device management (VMware AirWatch) and Cisco IP phone deployments across a distributed workforce
- Resolved hardware failures, software issues, and multi-factor authentication problems, maintaining secure access across a geographically dispersed organization
Technical Support III (Contractor)
Bank of America · Irving, TX
ContractApr 2020 – Oct 2020
Core Technologies
WindowsActive DirectoryHardware LifecycleEnterprise Troubleshooting
- Delivered Level II enterprise troubleshooting for Windows laptops, virtual machines, and Chromebooks in a high-volume financial services environment
- Resolved advanced hardware, software, and Active Directory account issues using BMC Remedy and enterprise remote support tooling
Service Desk Analyst I
Amynta Group · Bedford, TX
Full-timeJul 2018 – Mar 2020
Core Technologies
WindowsActive DirectoryHardware LifecycleServiceNowEnterprise Troubleshooting
- Provided Windows systems and Active Directory account support — Tier 1/2 troubleshooting across desktops, printers, and core business applications
- Led imaging and deployment of 600+ Windows 10 workstations, managing the full hardware lifecycle from installation and configuration through asset tracking
- Authored knowledge base documentation to standardize troubleshooting and reduce repeat incident volume
- Triaged and routed ServiceNow incidents to the appropriate support teams, maintaining SLA compliance
IT Support Specialist
West Freeway Church of Christ · Fort Worth, TX
VolunteerSep 2017 – Present
Core Technologies
Ubuntu ServerNginxASP.NET CoreUmbraco CMSDNSSSL/TLSNetworkingAudio/Visual Systems
- Architecting and developing a website on ASP.NET Core (.NET 10) and Umbraco 18 CMS, deployed to Ubuntu Server as a systemd-managed beta service behind an Nginx reverse proxy
- Own DNS and SSL/TLS certificate management for the organization's public web presence, alongside hosting operations for the beta deployment ahead of full production cutover
- Manage day-to-day IT infrastructure — desktops, network connectivity, and livestream audio/visual systems — supporting weekly live production events
- Administer the organization's GoTo Connect PBX phone system and provide ongoing production support across all managed systems
Related Personal Projects
Professional Email Infrastructure →